Medicaid Transportation Information

800-734-0430
There is an electronic system, you must state “Transportation Services” and then press “1” to arrange a ride.
They require at least three days’ notice (NOT business days, you can schedule on a Friday for a Monday appointment)
You must have your member ID and information about the appointment including whether it is for a PCP or specialist, for a new problem visit, follow-up, or treatment (if treatment, they want to know what procedure is being done to verify that it is a covered service)
They do have “urgent guidelines” for exemptions for same-day scheduling, should another ride plan fall through for an urgent appointment (ex. Dialysis or chemotherapy), these are discretionary and would be dependent on the type of appointment that the patient needs to get to.
To cancel, ask questions, or register a complaint or compliment about transportation, please call 800-734-0430 and select Option 2.

CCC Plus: 855-325-7581
Medallion 4.0: 877-892-3988
This line does not ring, so the person must stay on the line until the electronic system picks up
They take reservations with at least five business days’ notice 6am-6pm Monday through Friday
The person will need their member ID, the name and address of the provider they are seeing, and whether that provider is a PCP or specialist
If enrolled in the CCC Plus plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 855-325-7581 and select Option 1.
If enrolled in the Medallion 4.0 plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 877-892-3988 and select Option 2.

Regular: 877-790-9472
Medallion 4.0: 833-273-7416
To access this system, you must indicate which plan you are a member of and have your member ID available.
Please call at least two business days (48 hours) before the member’s healthcare appointment.
If enrolled in Magellan’s regular complete care plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 877-790-9472.
If enrolled in Magellan’s Medallion 4.0 plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 833-273-7416.

CCC Plus: 855-325-7558
Medallion 4.0: 877-892-3986
They require five business days’ notice before an appointment for routine transport.
They are available for scheduling 6am-6pm Monday through Friday.
You should have your member ID, you pick-up and drop-off addresses, and the phone number for your provider.
If enrolled in Optima’s CCC Plus plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 855-325-7558 and select Option 1.
If enrolled in Optima’s Medallion 4.0 plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 877-892-3986 and select Option 1.

CCC Plus: 844-604-2078
Community Plan Medallion 4.0: 833-215-3884
They require at least two business days’ notice before an appointment for routine transport.
They are available for scheduling 7am-7pm Monday through Friday
You should have the name and address of the provider you are going to see, as well as your member ID available.
If enrolled in United Healthcare’s CCC Plus plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 844-525-1491.
If enrolled in United Healthcare’s Community Medallion 4.0 plan and you would like to cancel, ask questions, or register a complaint or compliment about transportation, please call 833-215-3884.

855-880-3480
Call three business days in advance
To cancel, ask questions, or register a complaint or compliment about transportation, please call 855-880-3480.